In the third instalment in this series, Gemma Wilks, Executive Search Consultant at Moon Executive Search, writes about how the search model at Moon Executive Search is now supporting a variety of businesses to source their technical teams to thrive in the digital era.

Due to the Covid 19 Pandemic, the IT support and services sector has boomed over the last few months with people now requiring the same level of technical support as they work from home, as they automatically receive when in the office. IT support has been a fundamental part of the transition to being able to work from home, covering everything from hardware, secure set ups & access, to trouble shooting and connectivity issues.

Here at Moon, we have been delighted to be able to support both local SME and National IT Service Providers to source and recruit for the huge demand within IT support roles, during these changing times.

Whilst this was a step away from our normal executive offering, through our strategic search methodology and bespoke tailored service , we have adapted our search model to identify, reach out and screen the very best technical support talent in the market and now have a flourishing network of 1st, 2nd and 3rd Line IT support candidates.

As a result, we are now working nationally with several IT Solution providers and Gemma Wilks, Executive Search Consultant is leading on this service. Her search remit has spanned roles from Project Managers, Enterprise Architects to Cloud Infrastructure and the 1st, 2nd, 3rd line support teams.

Below are a few examples of candidates that we are currently working with to secure new roles:

IT Support Technician, Retail supply chain, Bristol

Experienced 1st line support technician phone and online support, broad knowledge of Windows operating systems XP/7/8/10, Severs 2012&2016, DCHP, DNS, Desktop Imaging, Active Directory, immediately available.

1st/2nd line IT Support, South West

4 years Helpdesk experience. Extensive knowledge of systems, networking, hardware and software. Microsoft desktop and server operating systems, network technologies; DNS / DHCP / VLAN / STATIC ROUTING.  Virtualization products (both desktop and server based): VMWare vSphere. Immediately available.

IT Service Helpdesk Analyst- 2nd Line, Multi Site Education Organisation, Bristol

2nd Line support, in depth working knowledge of – Windows Server/ Active Directory/ Group Policy Management/ Remote Desktop/ VMware/ VirtualBox/ PowerShell – as well as Apple Support (repair – iphone, ipad, Mac). Immediately available.

3rd Line Technician, Global Brand Manufacture, Devon

Infrastructure specialist & manage day to day helpdesk, skilled in MS Windows 7/8/8.1/10, network topology and cabling, Dell/HP server hardware support, Active Directory, DHCP, DNS, Windows server 2008/12/16, SCCM 2013, WSUS, KMS, WDS 2008/12, Zyxel, TP-Link, Netgear, Cisco Meraki, Unifi Wireless Experience, VMware ESXi Servers, Vsphere Admin, Citrix VDI, Hyper-V & Virtualbox Experience, Cisco/Netgear/HP/TCP/IP/LAN/Routers/Switches, Windows Build Image deployment and automation.

Data Centre Support Engineer – Bristol

Skilled in: VMware vSphere and Microsoft Hyper-V, NetApp, HPE Nimble. IBM, HP Proliant and Dell PowerEdge/ESXI Servers. Active Directory, TCP/IP networking, DNS, & DHCP, AWS Cloud Technologies, Switching - Cisco Catalyst, Nexus, and VDS, Microsoft O365 & Exchange 2016

3rd Line Systems Engineer South West

Experienced in 1st, 2nd & 3rd line IT support in person or via phone / email – secure environment.

MS Exchange 2010, 2013, Sharepoint, Azure and O365, Microsoft Windows Server 2008, 2012, 2016 Enterprise, Windows 7, Windows 10, Linux, command line, Centos 6 / 7, Redhat, WHM, cPanel, Active Directory, Security Permissions, Group Policy Management, RDS, Citrix, Domain Controller FSMO, DHCP, DNS, TCP/IP, RAID, SAN, NAS technologies, VMWare VCenter, vSphere, ESXI, Virtualisation, Hyper-V, VLAN's, Cisco & HP Switches, Cisco ISE, Racking networking equipment and patching cables / fiber optic SFP's, Azure AD Cloud Implementation & Security, Database technologies, (MSSQL), Backup Technologies & Failover clusters (TSM, Networker), Disaster Recovery solutions, (Zerto), PowerShell, Exchange PowerShell Online

So, just like technology is constantly evolving, so too are we here at Moon! If your business needs have evolved in the last few months. You can read our Tech case study to find out more about our I.T solutions. If you would like further information in relation to how Moon Executive Search can help you recruit and retain the best technical talent in IT support, please email Gemma Wilks.